Privacy Policy

hortess values the privacy of our visitors and customers. We take your online security seriously and are committed to protecting your personal information. Below, we explain our privacy policy in detail to provide you with a clear understanding of how your data is handled on our website.

1. Personal Data We Collect

Personal data refers to any information that can identify an individual. This does not include anonymous data, where personal identifiers have been removed.

Our website is designed for a general audience and we do not knowingly collect data from children under the age of 13, nor do we sell products to minors. If you are under 13 years of age, please do not use this website or submit any personal data.

The following types of personal data may be collected:

• Identity Data: Includes first name, last name, date of birth (optional), personal description, photo, and gender.
• Contact Data: Includes email address, billing and shipping addresses, location, country, phone number, loyalty program membership number, and social media IDs (if applicable).
• Financial Data: Includes payment card details and bank account information.
• Transaction Data: Includes details of your purchases, order status, order number, subtotal, currency, discounts, shipping fees, and other relevant details.
• Technical Data: Includes information on the device you use to access our services, IP address, login data, browser type, time zone, operating system, and platform.
• Profile Data: Includes your purchase history, style preferences, feedback, and survey responses.
• Usage Data: Includes information about how you interact with the Site/App, search behaviors, and performance statistics.
• Marketing and Communications Data: Includes your preferences for receiving marketing materials and communications.
  
  
  

2. How We Collect and Use Your Personal Data

We respect the privacy of our visitors and are dedicated to protecting your data. We collect personal information through various methods. Primarily, we use cookies to gather aggregate, non-personally identifiable information about visitors. Personally identifiable data includes unique information, such as credit card and bank account details.

We collect and use your personal data for the following purposes:

• Account Creation and Management: We collect contact and profile data to help you create and manage your account.
• Order Fulfillment: To process and ship orders, we collect identity, contact, and financial data, as well as transaction details.
• Customer Service and Support: We use communication history and other relevant data to respond to your requests and provide updates on your account.
• Marketing and Promotions: We collect contact and usage data for email marketing, promotions, and advertisements.
• Service Improvement: Device and usage data are collected to enhance our services and personalize your experience.
• Fraud Prevention: We use collected data for fraud detection and risk management.
• Legal Compliance: We may collect certain identity and transaction details to comply with legal or regulatory obligations.
  
  
  

3. Types of Emails We Send
We send a variety of emails, including order updates, payment confirmations, shipping notifications, weekly offers, special promotions, and event details such as contests and giveaways.

4. How We Protect Your Information
It is essential that customers secure their username and password on our website. We advise using strong passwords and changing them regularly. Do not use the same login details across multiple websites.

We employ robust security measures, including Secure Socket Layer (SSL) technology, to protect sensitive data. All payment information is encrypted and stored by our payment gateway provider, not on our servers.

5. Privacy and Security

We do not sell, trade, or rent your personal information to other companies as part of our normal business operations. We protect our customers with the latest encryption technologies, and all employees are bound by confidentiality agreements to ensure the privacy of customer data.

6. Your Rights

• Access to Your Data: You have the right to request a copy of the personal data we hold about you.
• Correcting Your Data: If any of your data is inaccurate or incomplete, you can request correction by logging into your account or contacting us via email.
• Deleting Your Data: You may request the deletion of your personal data, subject to legal or regulatory requirements.
• Unsubscribing from Marketing: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link in any of our emails or by contacting us at [email protected].